Effective Date: 10/22/2025

Welcome to Intimate Rose. The following Terms of Service (“Terms”) govern your access to and use of our website, products, and related services (collectively, the “Services”).

By visiting our site, purchasing a product, or otherwise using our Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, please do not use the Services.

1. ACCEPTANCE OF TERMS AND MODIFICATIONS

By using the Services, you acknowledge that you have read and understood these Terms and agree to be bound by them. These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

If we make material changes that adversely affect your rights, we will provide notice (such as via email or site notice), and your continued use after notice will constitute your acceptance of the updated Terms.

2. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your access to the Services.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission by us.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information.

Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

In the event of a pricing or typographical error, we reserve the right to cancel or refuse any order placed for an incorrectly listed item, even if the order has been confirmed and your credit card charged.

If your payment has already been processed and we cancel your order, we will promptly issue a refund in the original form of payment.

6. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store, but we cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Services will be corrected.

7. ORDER ACCEPTANCE, SHIPPING, AND RISK OF LOSS

Your order constitutes an offer to purchase under these Terms. All orders are subject to our acceptance, and we may refuse or cancel an order for any reason, including availability, errors in product or pricing information, or suspected fraud.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors without authorization.

Title and risk of loss for products pass to you upon our delivery of the goods to the carrier. You must inspect deliveries promptly and notify us in writing within seven (7) days of any damage, defect, or shortage. Failure to provide such notice constitutes acceptance of the shipment.

8. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors without our authorization.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

9. RETURNS AND REFUND POLICY

Our goal is your satisfaction with Intimate Rose products. However, to maintain product safety, we must limit returns and refunds as follows:

9.1 Non-Prescription Items.

We accept returns of unopened, sealed, non-prescription products purchased directly from Intimate Rose within thirty (30) days of delivery. Returned items must be in original packaging and accompanied by proof of purchase. You are responsible for return shipping costs and must provide tracking information. Upon receipt and verification of the returned item’s condition, an eligible refund will be processed to your original form of payment.

9.2 Prescription and Telehealth Items.

Prescription medications, telehealth consultations, and related professional services are not eligible for refund except where required by law or under the following limited circumstances: (a) you are medically disqualified by the prescribing provider; (b) a billing or processing error occurs; (c) a shipment is lost or delayed by more than twenty-one (21) days; or (d) medication arrives damaged. In all such cases, you must contact us promptly to initiate a review.

9.3 Refund Processing.

Approved refunds will be issued within fourteen (14) business days after our receipt of the eligible return or determination of eligibility. Shipping costs, handling charges, and international duties or taxes (if applicable) are not refundable.

9.4 Subscription Services.

By enrolling in a subscription program, you authorize recurring billing until you cancel. Cancellations must occur before the next billing cycle to avoid additional charges. Subscriptions may be modified, suspended, or terminated by Intimate Rose at any time. Refunds for partial billing periods will not be provided.

9.5 Order Cancellations.

Orders may be canceled prior to shipment by contacting our Customer Service team. Once fulfilled, an order cannot be canceled and is subject to the return provisions above.

10. TELEHEALTH AND MEDICAL SERVICE DISCLAIMERS

10.1 No Medical Advice.

Content on this website and communications from Intimate Rose are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition. Do not disregard professional medical advice or delay seeking it because of something you have read or received through our Services. In the event of a medical emergency, call 911 or seek immediate medical assistance.

10.2 Independent Providers.

Any medical or prescription services offered through the Intimate Rose platform are provided by independent, licensed clinicians or pharmacies (“Providers”). These Providers are not employees, agents, or representatives of Intimate Rose. Intimate Rose facilitates access to Providers but does not control or supervise the practice of medicine or pharmacy services. You acknowledge that Intimate Rose is not responsible or liable for the medical judgment, advice, or acts or omissions of any Provider.

10.3 HIPAA and Privacy Disclaimer.

Information shared with Providers in connection with telehealth services is subject to the privacy and HIPAA policies of those Providers. While Intimate Rose implements reasonable safeguards for information it collects, it does not control Providers’ compliance with HIPAA or other healthcare privacy laws. By using telehealth services, you consent to the sharing of necessary personal and medical information between Intimate Rose and Providers for the purpose of facilitating care.

10.4 Limitation of Liability for Telehealth Services.

To the fullest extent permitted by law, Intimate Rose disclaims all liability for any injury, harm, or adverse effect arising from or related to medical services, prescriptions, or advice rendered by Providers. You acknowledge that all clinical determinations and prescriptions are made independently by licensed professionals, and Intimate Rose makes no representations or warranties regarding medical suitability or outcomes.

10.5 Regulatory Disclosures.

Telehealth services may not be available in all jurisdictions and are subject to applicable state and federal regulations. Intimate Rose reserves the right to modify or discontinue telehealth offerings at any time without liability.

11. INTELLECTUAL PROPERTY AND USER CONTENT

All trademarks, logos, and service marks displayed on the Services are the property of Intimate Rose or its licensors. You may not use these marks without our prior written permission.

All content included in or made available through the Services, such as text, graphics, logos, images, videos, and software, is the exclusive property of Intimate Rose or its content suppliers and is protected by copyright and other intellectual property laws.

By submitting any content, including reviews, testimonials, photographs, videos, or feedback, you grant Intimate Rose a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, and display such content in any media, for any lawful business purpose, without further consent, notice, or compensation to you.

You represent and warrant that you own or otherwise control all rights to any content you submit and that such content does not infringe upon or violate the rights of any third party. Intimate Rose reserves the right to remove or edit any content submitted through the Services at its discretion.

12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Services or on any related website, including pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information in the Services or on any related website has been modified or updated.

13. WARRANTIES AND DISCLAIMERS

13.1 Disclaimer of Warranties.

The Services, including all content, information, products, and materials made available or provided through the website, are provided “as is” and “as available,” without any representations or warranties of any kind, either express or implied.

To the fullest extent permitted by law, Intimate Rose expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment.

We do not warrant that:

(a) the Services will be uninterrupted, timely, secure, or error-free;

(b) the results obtained from the use of the Services will be accurate or reliable;

(c) any errors or defects in the Services will be corrected; or

(d) any content, information, or advice obtained from the Services is accurate, complete, or current.

You acknowledge that your use of the Services is at your sole risk.

13.2 No Medical Warranties.

Intimate Rose does not guarantee or warrant any medical or therapeutic outcome associated with the use of its products or telehealth-related services. All medical guidance or prescriptions are provided exclusively by independent, licensed healthcare providers.

13.3 Third-Party Materials.

We may provide access to or information regarding third-party products, tools, or content (“Third-Party Materials”). Such materials are provided “as is” without warranties of any kind. Intimate Rose is not responsible for examining or evaluating their content, accuracy, or reliability and will not have any liability for any third-party materials or services.

13.4 State Law Exceptions.

Some jurisdictions do not permit the exclusion of certain implied warranties. In such jurisdictions, portions of this Section 13 may not apply, and you may have additional rights that vary by location.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Intimate Rose, its affiliates, officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation loss of profits, goodwill, data, or other intangible losses, arising from or related to your use of (or inability to use) the Services, regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

In no event shall the total liability of Intimate Rose and its affiliates exceed the greater of (a) one hundred U.S. dollars ($100), or (b) the total amount paid by you to Intimate Rose for the product or service giving rise to the claim in the thirty (30) days preceding the event.

You acknowledge that this limitation of liability is a material basis of the bargain between you and Intimate Rose and that the Services would not be provided without such limitations.

These limitations shall apply even if any remedy fails of its essential purpose.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Intimate Rose, its affiliates, licensors, service providers, officers, directors, employees, contractors, agents, and representatives from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to:

(a) your breach of these Terms;

(b) your misuse of the Services or products;

(c) your violation of any law or the rights of a third party; or

(d) any content you submit, post, or transmit through the Services.

Intimate Rose reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate as fully as reasonably required in the defense of any such claim.

This obligation will survive termination or expiration of these Terms and your use of the Services.

16. MESSAGING AND SMS COMMUNICATIONS

By providing your mobile phone number to Intimate Rose, you consent to receive SMS and MMS text messages from us for transactional, informational, or promotional purposes. These messages may be sent using an automatic telephone dialing system or other technology. Message and data rates may apply depending on your carrier plan.

You may opt out of receiving promotional text messages at any time by replying “STOP,” “UNSUBSCRIBE,” or other equivalent command to any message. You understand that opting out of promotional messages will not affect your receipt of important transactional communications related to your account, order confirmations, or product shipments.

By participating, you represent that you are the authorized owner of the mobile phone number you provide. You agree that Intimate Rose shall not be liable for delayed or undelivered messages or for any charges incurred by your mobile carrier.

Your consent to receive text messages is not a condition of purchase. For assistance, reply “HELP” or contact us at support@intimaterose.com.

17. DISPUTE RESOLUTION AND ARBITRATION

17.1 Agreement to Arbitrate.

Except as expressly stated otherwise in these Terms, any dispute, controversy, or claim between you and Intimate Rose arising out of or relating to these Terms, your use of the Services, or any transaction with Intimate Rose shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) or JAMS under its Consumer Arbitration Rules. Arbitration shall be conducted in the State of Missouri before a single neutral arbitrator. The Federal Arbitration Act and Missouri law govern the interpretation and enforcement of this arbitration agreement.

17.2 Class Action Waiver.

You and Intimate Rose agree that all disputes must be conducted on an individual basis and not as a class, collective, or representative action. Neither party will have the right to participate as a class representative or class member in any class action or class arbitration arising from or relating to these Terms. The arbitrator has no authority to consolidate claims or award relief to any person or entity other than the individual party.

17.3 Pre-Arbitration Resolution.

Before initiating arbitration, the party seeking relief must first send written notice of the dispute to the other party that includes: (a) the claimant’s name, address, and contact information; (b) a description of the nature and basis of the claim; and (c) the specific relief sought. The parties shall engage in good-faith efforts to resolve the dispute informally. If no resolution is reached within thirty (30) days after notice, either party may initiate arbitration.

17.4 Bellwether Demand Procedure.

If twenty-five (25) or more similar arbitration demands are filed involving related factual circumstances and represented by the same or coordinated counsel, the following “Bellwether Demand Procedure” shall apply:

1. The parties shall group all such arbitration demands for coordinated administration.
2. Each side (claimants and Intimate Rose) shall select up to five (5) cases (ten (10) total) to be arbitrated first as “Bellwether Demands.”
3. All remaining arbitration demands shall be stayed pending the outcome of the Bellwether Demands.
4. Following resolution of the Bellwether Demands, the parties shall participate in good-faith mediation to attempt to resolve remaining claims based on the results.
5. If mediation fails, either party may elect to continue with individual arbitrations or, if permitted by law, seek judicial determination on the enforceability of this procedure.
6. Intimate Rose shall pay all AAA or JAMS administrative and arbitrator fees for Bellwether cases unless the arbitrator determines a claim is frivolous or brought in bad faith.
7. The Bellwether results are nonbinding but intended to promote efficient and fair resolution of related claims.

17.5 Small Claims and Injunctive Relief.

Notwithstanding the foregoing, either party may bring qualifying claims in small claims court or seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

17.6 Opt-Out Option.

You may opt out of this arbitration provision by providing written notice to Intimate Rose at support@intimaterose.com within thirty (30) days of your first acceptance of these Terms. Your opt-out notice must clearly state your name, address, and intent to opt out of arbitration. If you opt out, neither party is bound by the arbitration clause for future disputes.

17.7 Attorneys’ Fees.

In any arbitration or legal proceeding, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, costs, and expenses, except where prohibited by law.

17.8 Severability.

If any provision of this arbitration section is found unenforceable, that portion shall be severed, and the remaining provisions shall remain in effect. If the class action waiver is held invalid with respect to any claim, that claim may proceed only in court, not in arbitration.

18. Governing Law and Venue

These Terms and any dispute arising out of or relating to them, the Services, or any purchase or transaction with Intimate Rose shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict-of-law principles.

Subject to the arbitration provisions above, you agree that any judicial proceedings permitted under these Terms shall be brought exclusively in the state or federal courts located in Missouri, and you hereby consent to the personal and subject-matter jurisdiction of such courts.

You agree that any claim or cause of action arising out of or related to your use of the Services must be commenced within one (1) year after the cause of action accrues; otherwise, such claim or cause of action is permanently barred.

19. TERMINATION

We reserve the right, in our sole discretion, to terminate or suspend your account, access to the Services, or any order at any time, with or without notice, for any reason, including, without limitation, your violation of these Terms or any law.

Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (including but not limited to ownership provisions, warranty disclaimers, indemnification, limitation of liability, and dispute-resolution provisions) shall survive any termination of these Terms or your use of the Services.

You remain responsible for all charges incurred before termination and for any obligations that by their terms continue after termination.

20. ASSIGNMENT

You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent. Any attempted assignment or delegation without consent is void.

Intimate Rose may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate or successor entity without notice to you.

21. WAIVER

Our failure to enforce any provision or exercise any right under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Intimate Rose.

No waiver of any breach shall be deemed a waiver of any other or subsequent breach.

22. SEVERABILITY

If any provision of these Terms is held to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of the remaining provisions.

The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

23. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, and any other supplemental terms expressly incorporated by reference, constitute the entire agreement and understanding between you and Intimate Rose regarding the subject matter hereof, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Intimate Rose.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

24. FORCE MAJEURE

Intimate Rose shall not be liable or responsible for any failure or delay in performance arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, terrorism, labor disputes, supply-chain interruptions, or governmental actions.

In such cases, our obligations shall be suspended for the duration of the force-majeure event, and we shall use commercially reasonable efforts to resume performance as soon as practicable.

25. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Email: support@intimaterose.com

Mailing Address: Intimate Rose,1419 Murray St. North Kansas City, Missouri 64116, USA

If you are a California resident, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.