RETURNING MY ORDER
Product Returns (Non-Prescription Items)
At Intimate Rose, we care deeply about your experience with our products. If something doesn’t feel right, we’re here to support you and make sure you’re taken care of.
Returns Eligibility
- Domestic Returns Only: We can accept returns on U.S. orders only.
- Return Window: Returns are available within 30 days of purchase.
- Condition of Products: Products must be unopened to qualify for a return, unless noted below.
Refunds
- Opened Supplements: For safety, opened supplements cannot be returned. If you provide the lot number, our support team will arrange a refund for you.
- Bundles: Unopened items from bundles may be returned individually. Customers are responsible for return shipping.
- Subscriptions: If a subscription order ships before cancellation, unopened products can be returned at the customer’s expense for a refund.
Return Shipping
- Customers are responsible for return shipping costs.
- Because we cannot cover lost or damaged packages, please use a trackable shipping method. USPS Priority Mail is often reliable and affordable.
Refund Processing
- Refunds are issued back to your original payment method (Credit Card, PayPal, or Check/Money Order).
- Once your return is received, please allow up to two weeks for processing.
How to Start a Return
Our Customer Support Team is here to help you every step of the way:
📞 888-534-7673 (Mon–Fri, 9am–5pm CST)
Telehealth Services (Prescription-Based Programs)
We aim to make things simple and transparent. Because medical care and pharmacy resources are committed as soon as you begin, cancellations and refunds work as follows:
Cancellations
- You may cancel your subscription at any time.
- Cancellations stop future charges, but payments already processed cannot be refunded.
- To avoid the next billing, cancellations must be received at least 72 hours before your renewal date.
Refunds
Refunds are only offered in limited cases:
- Medical Disqualification – If our licensed provider determines you are not medically eligible for treatment.
- Billing Error – If a duplicate or incorrect charge occurs.
- Pharmacy/Shipping Delay – If your medication hasn’t shipped within 21 days of provider approval.
- Damaged Medication – If medication arrives damaged or overheated as defined by our medical team, we’ll send a replacement at no cost (refunds are not available in this case).
Refunds are not available once your intake form is submitted (unless medically disqualified), after medication has shipped, or once a subscription renewal has been processed.
TERMS OF SERVICE
Overview
This website is operated by Intimate Rose. Throughout the site, the terms “we”, “us” and “our” refer to Intimate Rose. Intimate Rose offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products Or Services (If Applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
Section 7 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 - Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 - User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
We contractually required to use your data only to provide the Messaging Service.
We do not transfer or share consumer data with any external organizations under any circumstances.
Section 11 - Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 - Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or errorfree.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Intimate Rose, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Indemnification
You agree to indemnify, defend and hold harmless Intimate Rose and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1700 Iron Street, North Kansas City, Missouri US 64116.
Section 19 - Changes To Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - Contact Information
Questions about the Terms of Service should be sent to us at support@intimaterose.com.
Section 21 – Telehealth
Emergency Situations
Our telehealth services are not designed for emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate care.
Independent Providers
Telehealth consultations are provided by independent, licensed healthcare providers (“Providers”) affiliated with professional medical groups (“Medical Groups”). These Providers—not Intimate Rose—are solely responsible for your care, including diagnoses, treatment decisions, and prescriptions.
Clinical Judgment
Providers use their own professional judgment to determine whether telehealth is appropriate for your condition, whether to prescribe medication, or whether an in-person visit is necessary. Intimate Rose does not practice medicine and does not interfere with the clinical judgment of Providers.
Pharmacy Services
If a prescription is issued, it may be sent to a pharmacy of your choice or to one of our partner pharmacies. Intimate Rose does not operate as a pharmacy and is not responsible for pharmacy operations, fulfillment, or delivery. For convenience, Providers may coordinate with the following pharmacies:
- RedRock Pharmacy – redrockhomepharmacy.com – (801) 433-9500
- Health Warehouse – healthwarehouse.com – (800) 748-7001
- Precision Compounding Pharmacy – mypcphealth.com – (516) 833-6262
- Triad Rx – triadrx.us – (251) 380-7630
Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.
Electronic Communications
By using telehealth services, you agree to receive disclosures, notices, and communications electronically. These communications satisfy any legal requirement for written communication. You are responsible for reviewing them, and Intimate Rose is not liable if you fail to do so.
Use of Health Information
We may collect and share personal and health information necessary for your care, such as medical history, demographics, or payment details. This information may be shared with Providers, pharmacies, labs, or other service partners. Not all entities involved may be subject to HIPAA, but all will handle your information consistent with applicable law and our Privacy Policy.
Eligibility & Access
Telehealth services are available only to individuals who are at least 18 years old or legally able to consent to care in their jurisdiction. Our services are intended for use in the United States.
Prohibited Use
You agree not to misuse our Services. Prohibited conduct includes impersonation, using the Services for unlawful purposes, uploading harmful code, interfering with systems, or harvesting user information. Accounts engaging in prohibited use may be suspended or terminated.
User Responsibilities
You represent and warrant that:
- All account and health information you provide is accurate and current.
- You will keep your information updated.
- You are legally able to consent to healthcare in your jurisdiction.
- You will comply with all applicable laws and these Terms.
Third-Party Links & Content
Our Services may reference third-party websites or resources. Intimate Rose is not responsible for the availability, content, or services of third parties, and any dealings with them are solely between you and that third party.
Payments
You are responsible for all fees related to telehealth or pharmacy services. Fees may include amounts charged by Providers, Medical Groups, and pharmacies, which may be collected on their behalf. Subscription services may renew automatically unless canceled as described during checkout. Except where noted in our refund policy, all fees are non-refundable.
Limitation of Liability
To the fullest extent allowed by law, Intimate Rose, its affiliates, Providers, and partners are not liable for indirect, incidental, or consequential damages arising from your use of telehealth or pharmacy services. Any direct liability is limited to the amount you paid, if any, for the service in question.
Indemnity
You agree to indemnify and hold harmless Intimate Rose, its affiliates, Providers, Medical Groups, and partners from claims, losses, or expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services or violation of these Terms.
Termination
You may stop using telehealth services at any time. We may suspend or terminate your access for violations of these Terms or other reasons permitted by law. Upon termination, we may retain or delete information in line with our internal policies and applicable law.
Governing Law
These Telehealth Terms are governed by the laws of the State of Iowa. Any disputes will be resolved in the courts of that state, unless otherwise required by law.
Telehealth Consent (Menopause & Weight Loss)
Click HERE for more information.
SUBSCRIPTION TERMS & CONDITIONS
If you purchase a subscription at Intimate Rose, you will regularly receive shipments of selected products every 30-days. The subscription will persist until you decide to cancel, a process that you can initiate at any point. You have the flexibility to skip a shipment or make modifications to your subscription at your convenience, as outlined below. No extra charges are associated with the subscription, and there is no obligation to make a minimum purchase.
Automatic Renewal and Recurring Charges
Upon subscribing, you acknowledge and agree that Intimate Rose (or its third-party payment processor) may automatically charge you for each shipment at our then-current subscription rate without requiring further authorization. You accept responsibility for all recurring charges and your subscription will remain active until you choose to cancel it. We will provide advance notification before each recurring charge.
Cancellation Policy
Cancellation of your subscription is possible at any time. To cancel, access your account, navigate to the "subscriptions" tab, and select "cancel." Once canceled, you will not incur any further charges under the subscription. However, if you cancel during an active order (i.e., payment has been processed, but the shipment is pending), we will fulfill the order, and the subscription will automatically terminate after the shipment.
Skipping a Shipment
You have the option to skip a shipment at any time. To do so, log in to your account, visit the "subscriptions" section, and choose "skip a shipment." If you skip a shipment before the next recurring payment is due, we will cancel the subsequent scheduled delivery. Attempting to skip a shipment during an active order will result in the completion of the current order, with the following subscription period being skipped. Following the skipped shipment, your subscription deliveries will automatically resume unless you skip the next shipment or cancel your subscription. Skipping a shipment does not equate to canceling your subscription.
Subscription Management
You retain the ability to manage and modify your subscriptions at your discretion by logging into your account, accessing the "subscriptions" tab, and following the provided prompts (e.g., check the status of your subscriptions, add or reactivate a subscription). Changes made will take effect in the next shipment, except for alterations initiated during an active order, which will apply after the current order is fulfilled.
Termination or Suspension
You acknowledge that we reserve the right to terminate or suspend your subscription at any time, for any reason, at our sole discretion.
For more information about Telehealth-related services, cancellations, and refunds, please click HERE
RESELLER POLICY
Plus EV Holdings, Inc. Authorized Reseller Policy
This Plus EV Holdings, Inc. Authorized Reseller Policy (the “Policy”) applies to all Authorized Resellers (“Resellers”) of Plus EV Holdings, Inc. (dba) Intimate Rose products (the “Products”). The Policy is effective immediately. By purchasing Products from Intimate Rose for retail sale, you (“Reseller”) agree to adhere to the following terms and conditions.
- Manner of Sale. Reseller is authorized to offer Products purchased from Intimate Rose for retail sale in accordance with the terms herein. Sales in violation of these Terms are strictly prohibited and may result in Intimate Rose’s immediate revocation of Reseller’s status as an Authorized Reseller, in addition to other remedies. Products sold to unauthorized persons or through unauthorized channels, including unauthorized Internet sites, shall not be eligible for certain Intimate Rose promotions, services, and/or benefits, including, unless prohibited by law, coverage under any Intimate Rose Product guarantees.
Reseller shall sell Products solely to end users of the Products. Reseller shall not sell to anyone a quantity of the Products greater than that generally purchased by an individual for personal use.
Reseller shall not shall not sell, ship, invoice, or promote the Products outside the United States without obtaining Intimate Rose’s prior written consent.
Reseller shall not sell or transfer any of the Products to any person or entity for re-sale without the prior written consent of Intimate Rose. This includes sales to B2B accounts, wholesalers, freight forwarders/ drop shippers for other Resellers, or any other person or entity Reseller knows or has reason to know intends to re-sell the Products.
Reseller shall not market or offer for sale the Products on any website or fulfill Reseller’s sales of Products through any website without the prior written consent of Intimate Rose, which is granted solely through execution by Intimate Rose of the Authorized Online Reseller Agreement. Execution by Intimate Rose of the Authorized Online Reseller Agreement constitutes the only means of providing consent to Reseller to sell Intimate Rose Products online. No Intimate Rose employee or agent may authorize online sales through oral statements, other written agreement, or by any other means. Selling on or through third-party marketplace sites (e.g., eBay, Amazon, Walmart Marketplace, Sears Marketplace), drop-ship accounts (e.g., Rakuten.com, Newegg.com, Overstock.com, Jet.com), classified sites (e.g., Craigslist.com, Facebook Marketplace), or via social media or Internet forums is strictly prohibited without the prior written consent of Intimate Rose.
- Product Inspection. Reseller shall inspect Products upon receipt and during storage for damage, defect, evidence of tampering, or other non-conformance. Reseller must also confirm that product seals have not been broken. If any defect is identified, Reseller must not offer the Product for sale and must report the defect to Intimate Rose at support@Intimaterose.com. Furthermore, Reseller shall inspect inventory regularly for expired or soon-to-be expired Products and shall remove those Products from inventory. Reseller shall not sell expired Products.
- Product Storage and Handling. Reseller shall store the Products in a cool, dry place, away from direct sunlight, extreme heat, and dampness, and in accordance with any additional storage guidelines specified by Intimate Rose.
- Alterations Prohibited. Reseller shall sell Products in their original packaging, with all seals intact. Relabeling, repackaging (including the separation of bundled products or the bundling of products), and other alterations to the Products or their packaging is prohibited. Reseller is prohibited from tampering with, defacing, or otherwise altering serial numbers, UPC codes, lot or batch codes, or other identifying information on Products or packaging. Removing, translating, or modifying the contents of any label or literature on or accompanying the Products is also prohibited.
- Recall and Consumer Safety. To ensure the safety and well-being of the end-users of the Products, Reseller shall communicate all safety information to consumers and to cooperate with Intimate Rose with respect to any Product recall.
- Customer Service. Reseller must be able to accurately describe, demonstrate, and sell each Product kept in inventory and to advise end-user customers on how to use the Products safely and properly. Reseller must be available to respond to customer questions and concerns both before and after sale of the Products and should endeavor to respond to customer inquiries promptly. Reseller must represent the Products in a professional manner and refrain from any conduct that is or could be detrimental to the reputation of Intimate Rose.
- Consumer Confusion. Reseller is prohibited from advertising, marketing, displaying, or demonstrating non- Intimate Rose products together with Intimate Rose Products in a manner that would create the impression that the non-Intimate Rose products are made by, endorsed by, or associated with Intimate Rose.
- Compliance with Applicable Laws. Reseller shall comply with any and all applicable laws, rules, regulations, and policies related to the advertising, sale and marketing of the Products.
- Use of Intimate Rose Intellectual Property. Intimate Rose owns all proprietary rights in and to the Intimate Rose brand, name, logo, trademarks, service marks, trade dress, patents, copyrights, and other intellectual property (the “Intimate Rose Trademarks”). Reseller is granted a limited, non-exclusive, non-transferable, revocable license to use the Intimate Rose Trademarks solely for purposes of marketing and selling the Products as set forth herein, and this license shall cease immediately upon termination of Reseller’s status as an Authorized Reseller. Intimate Rose may review, approve, and/or reject, in its sole discretion, a Reseller’s use of the Intimate Rose Trademarks at any time. All goodwill arising from Reseller’s use of the Intimate Rose IP shall inure solely to the benefit of Intimate Rose.
- Termination. If a Reseller violates any of these Terms, Intimate Rose reserves the right to terminate Reseller’s status as an Authorized Reseller in addition to all other available remedies. Upon termination of Reseller’s status, Reseller shall immediately cease selling the Products, representing itself as an Authorized Reseller of Intimate Rose Products, and all use of anything that may give the impression that Reseller is an Authorized Reseller of Intimate Rose Products or has any affiliation whatsoever with Intimate Rose.
- Availability of Injunctive Relief. If there is a breach or threatened breach of paragraphs 1 through 10 of this Policy, it is agreed and understood that Intimate Rose shall have no adequate remedy in money or other damages and accordingly shall be entitled to injunctive relief and other equitable remedies; provided, however, no specification in this Policy of any particular remedy shall be construed as a waiver or prohibition of any other remedies in the event of a breach or threatened breach of this Policy. No failure, refusal, neglect, delay, waiver, forbearance, or omission by Intimate Rose to exercise any right(s) herein or to insist upon full compliance by Reseller with Reseller’s obligations herein shall constitute a waiver of any provision or otherwise limit Intimate Rose’s right to fully enforce any or all provisions and parts thereof.
- WARRANTY DISCLAIMER. Intimate Rose DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER WARRANTIES ARISING BY OPERATION OF LAW, COURSE OF DEALING, CUSTOM OF TRADE OR OTHERWISE. Intimate Rose SHALL NOT BE LIABLE TO RESELLER UNDER ANY CIRCUMSTANCES FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF SALES, OR LOSS OF PROFITS.
- Modification. Intimate Rose reserves the right to update, amend, or modify this Policy at any time.
- Miscellaneous. This Policy and any dispute arising under it shall be governed by, construed, and enforced in accordance with the laws of the State of Missouri, without regard to its choice of law rules. In the event of a dispute over the terms or performance under the Policy, Reseller expressly submits to personal jurisdiction and venue in the federal or state courts in Missouri. If any provision of the Policy is held contrary to law, the remaining provisions shall remain valid.
Intimate Rose has a Unilateral Minimum Resale Price Policy (“UMRP Policy”) that applies to all resellers of Intimate Rose Products located within the United States. This paragraph is intended to inform you of the UMRP Policy. It does not constitute consideration for any agreement between you and Intimate Rose, and does not separately constitute an agreement between you and Intimate Rose regarding the price you will charge your customers for the Products. Intimate Rose does not seek, nor will it accept, from Reseller any assurance of compliance with the UMRP Policy.transaction information is deleted.
Messaging Terms & Conditions
You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS, MMS, and RCS) messages (e.g. cart reminders) from Intimate Rose, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. You agree to receive such messages in compliance with applicable state and federal laws, including time-of-day restrictions and Do Not Call regulations. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.
Messages will be sent only in compliance with applicable state and federal laws, including any restrictions on time-of-day telemarketing or marketing communications. Intimate Rose also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
Not all mobile devices, handsets, or carriers may be supported and our messages may not be deliverable in all areas. Messages may not be deliverable if you add digits or symbols to our phone number. Intimate Rose, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
Messaging Terms and Conditions
By checking this box and submitting your phone number, you consent to receive personalized marketing messages and customer care support texts (e.g., appointment reminders, personalized product recommendations) from Intimate Rose (Plus EV Holdings, Inc.) to the number provided. Consent is not a condition of purchase. Reply HELP for help or STOP to cancel. Msg frequency varies. Msg & data rates may apply. Your information will not be shared with third parties. View [Terms & Privacy]
You can also contact us at 888-534-7673 or (816) 533-3214 or support@intimaterose.com.
Cancellation
Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT keyword commands and agree that Intimate Rose and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Intimate Rose through any other programs you have joined until you separately unsubscribe from those programs.
You can also contact us at 888-534-7673 or (816) 533-3214 or support@intimaterose.com.
Help
Text the keyword HELP to our shortcode to return customer care contact information for messaging support.
Customer Care
If you require messaging support, please visit https://support.attentive.com/help/ and submit the form with details about your problem or your request for support, or email support@attentive.com.
Contact
This message program is a service of Intimate Rose, located at 1419 Murray Drive, North Kansas City, Missouri 64116.
Dispute Resolution
General. In the interest of resolving disputes between you and Intimate Rose in the most expedient and cost effective manner, you and Intimate Rose agree that any dispute arising out of or in any way related to these messaging terms and conditions ("Messaging Terms") or your receipt of text messages from Intimate Rose or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from Intimate Rose or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND Intimate Rose ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Intimate Rose to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
Arbitrator. Any arbitration between you and Intimate Rose will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Intimate Rose. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
Notice; Process. If you or Intimate Rose intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). Intimate Rose address for Notice is: 1419 Murray Drive, North Kansas City, Missouri 64116, Attn: Chief Executive Officer. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and Intimate Rose will make good faith efforts to resolve the claim directly, but if you and Intimate Rose do not reach an agreement to do so within 30 days after the Notice is received, you or Intimate Rose may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Intimate Rose must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. (e) Fees. If you commence arbitration in accordance with these Messaging Terms, Intimate Rose will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Intimate Rose for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and Intimate Rose agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or Intimate Rose made within 14 days of the arbitrator's ruling on the merits.
No Class Actions. YOU AND Intimate Rose AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Intimate Rose agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Intimate Rose makes any future change to this arbitration provision, other than a change to Intimate Rose address for Notice, you may reject the change by sending us written notice within 30 days of the change to Intimate Rose address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Intimate Rose.
Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection (f) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.
Messaging Privacy Policy
This Messaging Program Privacy Policy explains how Intimate Rose collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Attentive acts as our service provider and data processor of your information in accordance with this Privacy Policy, our main Privacy Policy, and Attentive’s Privacy Policy.
Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Use of Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service. We use your information to deliver the Messaging Service in compliance with applicable federal and state telemarketing and privacy laws, including state-specific time-of-day restrictions.
Sharing of Information
Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
Retention of Information
We retain your information for as long as necessary to provide the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements. We retain proof of your consent (including the date, time, and method of opt-in) as required by law.
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT. For additional opt-out information, please review our Terms. We will not send marketing text messages outside of time windows permitted by law in your state of residence (e.g., 9 a.m.–9 p.m., or as otherwise specified).
Customer Care
If you are experiencing any problems with the Messaging Service, please visit https://support.attentive.com/help/ and submit the form with details about your problem or your request for support, or email support@attentive.com.
Main Privacy Policy
By signing up to receive text messages from us, you also agree to our main Privacy Policy.