GENERAL INFORMATION

We usually allow a 30 day grace period to give our customers ample time to return the product if they aren't satisfied.  For products beyond the 30-day window we don't allow returns or refunds.

Yes, absolutely.  Our shipping is totally discreet.  The return label will not say Intimate Rose or what’s inside.  Your postal carrier and your neighbors will have no idea what’s inside the box shipped from us.

For US addresses, most orders are shipped via the United States Postal Service (USPS) in discreet packaging and take 2-3 days to arrive.  Canadian shipping can take around 5 business days, depending on customs clearance and other factors out of our control. Other international shipments can take 1-2 weeks before the item gets delivered.

We give our best effort to get any orders placed before 2:00 pm central USA time shipped on the same day as the order is placed (except Sundays).

We offer free shipping in the USA for Orders over $39.

Yes, we do ship internationally, however, please be advised that customs duties and other fees may apply on top of the shipping fee. Also, note that shipment will take longer than our standard delivery timeframes.

Yes, we offer a 1 year warranty for defective units.

KEGEL WEIGHTS

Quick Tip: Empty your bladder and bowel BEFORE each session.

Find your starter weight: Insert the ivory colored weight and see if you can hold it in for 2 minutes while standing (no hands). If you can manage it, move up to the next darker shade. Repeat until you have found a challenging yet comfortable weight.

For a more detailed walk-through, see our guide to using Kegel exercise weights.

Every woman starts from a different level of kegel/pelvic floor strength. It is common for some women to struggle with the first weight. If you can't keep the weights in, you may need to gain some base level of strength by performing Kegel Exercises for beginners

Yes, many of our customers use a lubricant to help with the insertion and to add additional challenge when using the weights. Just make sure to use a water-based lubricant as silicone-based ones can damage the weights.

Use a challenging weight for 1-15 mins every day.  Depending on the day, you might be able to hold a weight longer or shorter periods of time, and that’s ok.  Your muscles can be tired, or you might be a little dry which can make holding the weights easier. Do what works for you on each day, targeting around 15 minutes.

Many women find it convenient to do use the weights during their morning or evening routines and/or while showering. We recommend standing and moving with the weights to encourage your muscles to engage while doing daily activities.

As your pelvic floor muscles get stronger, you can move up to the next darker weight for an additional challenge. It could take a week or two to progress to each color weight. Every woman is different, so do what works for you. Challenge yourself without overdoing it.

Use a mild soap  and warm water to wash the weights before and after each use.

When the weights are inserted your body, the body will naturally compensate to hold them, assuming you are properly lubricated. Your pelvic muscles will be activated just by having the weights inserted. However, the maximum benefit comes when the weights begin to slip and you will feel the need to tense your muscles to hold the weights in. So in a way, it is a combination of some unconscious and conscious (active) squeezing.

We also have some advanced Kegel exercise techniques that you can use with the weights, as you start working your way up and need an additional challenge.

Some women begin to feel results as quickly as 1-2 weeks, but most women will take 3-4 weeks of consistent use to see improvement. Just like any exercise program for other muscles in your body, you will not see results overnight. It takes consistent effort and following the instructions and I'm sure you'll feel much better!

DILATORS

Depending on your goals, you might need different sizes of dilators.  On this page, we identify the length, width, and circumference of each dilator (in inches).  Generally, the process of using dilators is to start with a size you can easily accommodate and slowly work your way up to larger sizes.

If you’re trying to accommodate tampons or medical exams, you’ll most likely want to start with the Small 4-Pack or Full 8-Piece Dilator Set.  If you’re trying to accommodate your partner for intercourse, try using a measuring tape to measure the length, width, and circumference you’d like to support.  Be sure to start a few sizes below where you want to end up, because you will need to slowly work up to supporting that size.

Another method to figuring out which size you need is to use the finger test.  If you can NOT fit 0 or 1 finger into your vaginal or rectal opening without pain or bleeding, then you will want to start with the first set (Small Dilator 4-pack, sizes 1-4). If you can fit 1 or 2 fingers in, then you will want the medium dilator set (Medium Dilator 4-pack, sizes 3-6), and if you can easily fit 2 fingers, but not 3, without pain, then you will want to purchase the large dilator set (Large Dilator 4-pack, sizes 4-8).

Many people like to purchase the full 8-piece dilator set because it’s the best value and it allows for the maximum range of sizes.

Any time you use a personal lubricant with dilators or for intercourse, it’s best to use a water-based personal lubricant as it’s the safest.  You can use any brand of lubricant with Intimate Rose dilators, just make sure it says water-based and not silicone-based, as the silicone based lubricants can damage the silicone on your dilators.

Intimate Rose offers the Velvet Rose water-based lubricant, which is one of the few FDA-Registered lubricants and is made to work specifically with Intimate Rose products.  You can use any brand but be sure it says water-based lubricant with the dilators.

Intimate Rose also offers the Enchanted Rose Feminine Balm which can be used with the dilators as well, but it’s primarily for daily vaginal dryness.  Many of our customers will use the Enchanted Rose Balm every morning but then switch to the Velvet Rose lubricant when it’s time to use the dilators or have intercourse.

Yes, absolutely.  Intimate Rose spent an incredible amount of time and effort to ensure their dilators are the highest quality dilators on earth.  Each one of Intimate Rose's vaginal dilators uses a smooth, body safe, medical grade silicone that's BPA free and designed to comfortably glide into the body.

As you’re researching other dilators, you’ll find that other silicone dilators can be very sticky to the touch, which is the opposite of what you want when you’re having pain with penetration and medical exams.  The plastic dilators are extremely hard and uncomfortable to use. Intimate Rose silicone dilators are made to be comfortable to insert yet firm enough to hold their shape, and provide the most true to life experience so your body is ready for the real thing.

Additionally, most other dilators are not FDA cleared, but Intimate Rose dilators are.

We are working on designing additional sizes, but currently, size 8 is the largest.

The dilators are easy to clean, simply use a mild soap and warm water.  Avoid bleach or any harsh chemicals for your safety.

This page and video explains how to use vaginal dilators in detail, but generally, do the following:

a) First, you need to wash your hands and your dilators with mild soap and warm water.

b) Find a quiet, comfortable for your dilator practice.

c) Use a generous amount of water-based lubricant on the dilator and your vagina (or rectum).

d) Select the dilator that you can accommodate and lay down either on your back with your knees bent or on your side with knees bent and a pillow cushioning your knees.

e) Breathe deeply and gently bring the vaginal trainer to your body and insert on exhale.

f) Keep the dilator inserted for 15 minutes or as instructed by your healthcare provider.

g) Repeat this process once or twice per day, progressing to larger sizes are you’re able.

Everyone is different pertaining to how long it takes to get the dilator in on the first time and how long it takes to move to the next size. It’s ok if it doesn’t happen on day 1.  Take your time, breathe, and follow the instructions provided with your dilators, as well as the the videos and articles on IntimateRose.com to avoid discomfort.

Pelvic Wands

Both wands are the same size, shape, and contour. They were designed to address trigger points associated with pelvic pain. The vibrating wand has ten different vibration variations to allow for maximum comfort while addressing painful trigger points and pelvic scar tissue. Vibration helps to improve circulation and relax the pelvic floor muscles for maximum healing and pain relief.

The vibrating wand is perfect for women who have had surgery, cancer, chronic pain, injury, fracture, or a history of vaginismus.

Any time you use a personal lubricant with the wand or for intercourse, it’s best to use a water-based personal lubricant as it’s the safest.  You can use any brand of lubricant with Intimate Rose wands, just make sure it says water-based and not silicone-based, as the silicone based lubricants can damage the silicone on your wand.

Intimate Rose offers the Velvet Rose water-based lubricant, which is one of the few FDA-Registered lubricants and is made to work specifically with Intimate Rose products.  You can use any brand but be sure it says water-based lubricant with the wands.

Intimate Rose also offers the Enchanted Rose Feminine Balm which can be used with the wands as well, but is intended for daily vaginal dryness.  Many of our customers will use the Enchanted Rose Balm every morning but then switch to the Velvet Rose lubricant when it’s time to use the wand or have intercourse.

Yes, absolutely. At Intimate Rose we went through years of product research and development. The shape and curvature of the wand was specifically designed by our pelvic expert to reach both the superficial and deepest layers of the pelvic floor muscles to relieve pain.

Our silicone is high quality, medical grade, BPA-free, and has a unique smooth finish for maximum safety and comfort.

Additionally, most trigger point wands are not FDA cleared, but our wand is FDA cleared.

Intimate Rose Pelvic Wands are easy to clean with basic gentle soap and water. Avoid using harsh chemicals or solutions.

This page and video explains How to use the wand in detail, but generally, do the following:

a) First, you need to wash your hands and your wand with mild soap and warm water.

b) Find a quiet, comfortable for your your trigger point wand session.

c) Use a generous amount of water-based lubricant on the wand and your vagina (or rectum).

d) Lay down either on your back with your knees bent or on your side with knees bent and a pillow cushioning your knees.

e) If you are using the vibrating wand, turn the power button on, and select the vibration frequency that you wish to use by pressing the selection button.

Breathe deeply and gently bring the wand to your body and insert on exhale.

f) Gently sweep the end of the wand until you encounter a tender point. When you find a tender point, gently compress the end of the wand into the tender point with the same firmness you would use to check a tomato for ripeness. For example, don’t press so hard you squish your tomato.

g) Maintain gentle pressure on the tender point and slowly move your bent knee left and right until you find a position that stops the pain in the pelvic floor muscles. When you find this position, remain there for 1 to 2 minutes to allow the tender point to fully release. Continue to breathe deeply.

Everyone is different when healing painful trigger points. It is helpful to use the wand as needed for pain, or proactively a few sessions per week to avoid trigger points from forming.

ENCHANTED ROSE BALM

Enchanted Rose Feminine balm is meant to be used on sensitive skin.  You can use it anywhere you’re feeling irritated or dry. It can be used on and around the vulva, vagina, and is commonly used to soothe redness and dryness due to shaving, breast feeding, menopause, thinning vulvar tissue, and daily dryness.  For more information, take a look at the Enchanted Rose product page and this helpful video.

There has a faint, sweet-smell and taste that comes from the essential oils in the ingredients.

Yes, as it’s made of all natural and organic ingredients, has a light, sweet smell and taste and it’s safe if used prior to intercourse.  Please note - it is not recommended for used with latex condoms, as the essential oils may cause damage to the latex.

Yes, it is safe to use on sensitive skin all over the body.

Our Enchanted Rose Feminine Balm is made of all natural organic and natural ingredients which consist of


Helianthus Annuus Seed Oil (Organic Sunflower)
Beeswax
Cocos Nucifera Oil (Organic Coconut)
Hippophae Rhamnoides Oil (Organic Seabuckthorn)
Aniba Rosaeodora Amazonica Wood Oil (Rosewood Essential Oil)
Tsuga Canadensis Leaf Oil (Black Spruce Essential Oil)
Boswellia Serrata Oil (Frankincense Essential Oil)
Tanacetum Annuum Flower Oil (Blue Tansy Essential Oil)
Canarium Luzonicum Gum Oil (Elemi Essential Oil)
Copernicia Cerifera Cera (Carnauba Wax)
Calendula Officinalis Extract (Organic Calendula)

VELVET ROSE LUBRICANT

The ingredients of the product are Water, Glycerin, Pentylene Glycol, Carboxymethylcellulose, and Potassium Sorbate.

Yes, our velvet rose personal lubricant is odorless, tasteless, and edible.

Apply a generous amount of lubricant to your intimate areas and/or to other Intimate Rose products.  Re-apply if needed. Our Velvet Rose personal lubricant is safe with all Intimate Rose products, as well as toys and condoms.  It is tasteless & odorless.