Return Policy

Product Returns (Non-Prescription Items)

Returns Eligibility

• Domestic Returns Only: We can accept returns on U.S. orders only.
• Return Window: Returns are available within 30 days of purchase.
• Condition of Products: Products must be unopened to qualify for a return, unless noted below.

Refunds

• Opened Supplements: For safety, opened supplements cannot be returned. If you provide the lot number, our support team will arrange a refund for you.
• Bundles: Unopened items from bundles may be returned individually. Customers are responsible for return shipping.
• Subscriptions: If a subscription order ships before cancellation, unopened products can be returned at the customer’s expense for a refund.

Return Shipping

• Customers are responsible for return shipping costs.
• Because we cannot cover lost or damaged packages, please use a trackable shipping method. USPS Priority Mail is often reliable and affordable.

Refund Processing

• Refunds are issued back to your original payment method (Credit Card, PayPal, or Check/Money Order).
• Once your return is received, please allow up to two weeks for processing.

How to Start a Return

Telehealth Services (Prescription-Based Programs)

We aim to make things simple and transparent. Because medical care and pharmacy resources are committed as soon as you begin, cancellations and refunds work as follows:

Cancellations

• You may cancel your subscription at any time.
• Cancellations stop future charges, but payments already processed cannot be refunded.
• To avoid the next billing, cancellations must be received at least 72 hours before your renewal date.

Refunds

Refunds are only offered in limited cases:

• Medical Disqualification – If our licensed provider determines you are not medically eligible for treatment.
• Billing Error – If a duplicate or incorrect charge occurs.
• Pharmacy/Shipping Delay – If your medication hasn’t shipped within 21 days of provider approval.
• Damaged Medication – If medication arrives damaged or overheated as defined by our medical team, we’ll send a replacement at no cost (refunds are not available in this case).

Refunds are not available once your intake form is submitted (unless medically disqualified), after medication has shipped, or once a subscription renewal has been processed.

We stand by our products and services—and our entire purpose is to help you feel better. That’s our promise to you.