Return Policy

Our goal is to help women who need it. It’s as simple as that.

If our products and customer service hasn’t helped you, we’ll accept your refund within 30 days of purchase without any hassles.

Simply initiate the return here within 30 days of purchase and when we receive the product back to our warehouse, we’ll be happy to send your full purchase price back.

The customer is responsible for properly packaging, printing the return label, and shipping the products to us.

We accept all major shipment methods, with USPS Priority Mail being the most reliable and affordable in most cases.

Intimate Rose is not responsible for returns that are lost or damaged in transit.

If you paid by Credit Card, credit will be applied to the card used to place the original order.

If you paid by check or money order, please allow two weeks after receipt of the returned item for your refund. If you paid by PayPal, we will issue a refund to your PayPal account.

We stand by our products and service and our entire existence is to help you feel better.

We’ll do everything in our power to achieve that goal.

That’s our promise to you.

An Overview From Amanda & Aaron

FAQs

How do my patients give their script to Intimate Rose?

We've added the ability to upload a script as part of the purchase process. Visitors on www.intimaterose.com can choose the Prescription Upload link directly below the Add To Cart button on dilator product pages. Visitors can upload their script via mobile or desktop. Any file version will do. Alternatively, visitors can also email a copy of their script to support@intimaterose.com.

What is the longer term plan?

We are actively working on a better experience for customers and clinicians to make the vaginal dilator purchase process as seamless as possible. We will share updates as this solution becomes available.

What can I do as a healthcare provider?

Healthcare providers can help their patients with this process in a few ways. If you can write a script, you can provide one to support@intimaterose.com referencing your patient or have your patients upload / email it to us. State laws vary on who can or can't write a prescription. If you can not write a script, you can call your patient's PCP and ask them if they'd help.

Where can I find official FDA documentation?

Here is a link to the FDA document on Vaginal Dilators: https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfpcd/classification.cfm?id=HDX.

This link shows that Vaginal Dilators are considered a class 2 medical device that require 510(k) documentation to be compliant with the FDA.

Does this have something to do with Insurance or FSA?

No, this is completely independent of any insurance or FSA compliance, and that isn't a cause or effect of this.