Telehealth Terms of Service (Menopause & Weight Loss)

Privacy and SecurityText and Email CommunicationImportant Disclosures by StateCancellation & Refund PolicyPartner Policies

A vaginal dilator is a medical device that is designed to help in the treatment of numerous medical conditions and pelvic pain disorders in women by helping to train both the body and the brain to tolerate pain free penetration.

You can use them in various ways to achieve this goal and improve overall sexual health. Combined, with dilation therapy, a vaginal dilator is a safe and effective form of treatment for many issues including:

⦁    Pain During Sexual Intercourse
⦁    Vaginismus
⦁    Vaginal Stenosis
⦁    Vulvodynia
⦁    Vaginitis
⦁    Changes with Menopause
⦁    Chronic Pelvic Floor Pain
⦁    Gender Affirming Surgical Procedures 

Using vaginal dilators and therapy is also commonly recommended after certain types of cancer treatments such as radiation therapy and surgery such as after a hysterectomy.

Getting Started With Therapy

For women with vaginal scar tissue, adhesions, post cancer vaginal stenosis, a condition like vaginal atrophy, and agenesis, vaginal dilator therapy can help to provide a gentle stretch that over time leads to improvement in elongation and width and of the vagina's canal, as well as improvements in mobility and elasticity of the vaginal tissue. 

For people with pain involving muscular overuse or spasms, including vaginismus, levator ani syndrome, vestibulodynia, and dyspareunia (pain during sexual intercourse), dilator physical therapy can be used to help train the brain and the pelvic floor muscles to have better coordination to expand and relax during sexual activity which can improve patients sexual health and sex life.

This works by providing a gentle stretch in combination with breathing and pelvic floor relaxation techniques to help train the muscles and recover mobility in the vaginal tissue gently and progressively with the larger sizes of dilators. The process is sometimes referred to as vaginal dilation.

Common Conditions

Other common women's health conditions that benefit from using proper dilator training protocol include vulvodynia, menopause, atrophy, vaginismus, muscle spasms around the opening of the vagina and gender affirming procedures.

The Intimate Rose Vaginal Dilators are cleared to treat the symptoms of Vaginismus such as painful intercourse, known as dyspareunia.

Find more training, videos and inspiration within our Dilator Hub!

Medically Reviewed & Updated: September 6, 2022

Privacy and Security

I understand and agree that I give permission to providers to use and disclose my protected health information including my entire medical record. This protected health information is being used or disclosed for the purpose of telehealth treatment. This authorization expires when you contact rx@intimaterose.com.

  1. If the person or entity receiving this information is not a health care provider or health plan covered by HIPAA, the information described above may be redisclosed to other individuals or institutions and therefore no longer protected by HIPAA.
  2. I may refuse to agree to this authorization. My refusal to sign will not affect my payment, ability to obtain treatment, or eligibility for health plan benefits unless this authorization is requested prior to research related to treatment, enrollment in a health plan, or providing health care that is solely for the purpose of giving that information to a third party, such as to a court for a legal proceeding.
  3. I may inspect or copy the protected health information to be used or disclosed under this authorization. For protected health information created as part of a clinical trial, your right to access is suspended until the clinical trial is completed.
  4. I may revoke this authorization in writing at any time by sending a written notification to Privacy Officer at 1419 Murray St. North Kansas City 64116. Your notice of revocation will not apply to actions taken by providers prior to the date of receipt of the notice.

Your privacy is important to us. By using our telehealth service, you consent to the use and sharing of your health information for treatment purposes in accordance with applicable privacy laws. Communications via text or email (if enabled) are not considered secure, and you accept the risk of receiving non-sensitive information through those channels.

Text and Email Communication

By submitting the form you give permission for Intimate Rose to contact you via SMS/text or email about:

  • Appointment reminders
  • General health information

You can request to stop them at any time.

Important Disclosures by State

If you're located in the following states, you should be aware of the following laws and rights related to telehealth:

  • Alaska, Connecticut, Ohio, New Hampshire, South Carolina: Your primary care provider may request and receive a copy of your telehealth treatment record with your consent.
  • California: You can learn more about the Physician Payments Sunshine Act at https://openpaymentsdata.cms.gov.
  • Kansas: Providers must send a report to your primary care doctor within 3 days of your consent.
  • New Jersey: You have the right to request a copy of your medical information, and it may be forwarded to your doctor.
  • Texas: With your consent, your medical records may be sent to your primary care provider within 72 hours.

If you have any questions before continuing, please contact our support team or speak with your provider directly. We're here to help you feel confident and supported in your care journey.

By continuing, you confirm that you understand the above and voluntarily consent to receive telehealth services through Intimate Rose.

Cancellation & Refund Policy

We aim to make things simple and transparent. Because medical care and pharmacy resources are committed as soon as you begin, cancellations and refunds work as follows:

Cancellations

  1. You may cancel your subscription at any time.
  2. Cancellations stop future charges, but payments already processed cannot be refunded.
  3. To avoid the next billing, cancellations must be received at least 72 hours before your renewal date.

Refunds

Refunds are only offered in limited cases:

  1. Medical Disqualification – If our licensed provider determines you are not medically eligible for treatment.
  2. Billing Error – If a duplicate or incorrect charge occurs.
  3. Pharmacy/Shipping Delay – If your medication hasn’t shipped within 21 days of provider approval.
  4. Damaged Medication – If medication arrives damaged or overheated as defined by our medical team, we’ll send a replacement at no cost (refunds are not available in this case).

Refunds are not available once your intake form is submitted (unless medically disqualified), after medication has shipped, or once a subscription renewal has been processed.

Partner Policies

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