Telehealth Terms of Service (Menopause & Weight Loss)

Privacy and SecurityText and Email CommunicationImportant Disclosures by StateCancellation & Refund PolicyPartner Policies
At Intimate Rose, we are dedicated to continually enhancing our operations, driven by a shared commitment to a sustainable future. We tirelessly evaluate our environmental impact across the board, seeking innovative ways to improve and inspire positive change. From optimizing our packaging and communications to revolutionizing our manufacturing and warehouse operations, every step we take is a stride towards a greener tomorrow. Together, let's pave the way towards a more sustainable world.

 🍃 CARBON NEUTRAL PRODUCTS 🍃

We take climate control seriously. We are proud to offer Carbon Neutral Products whenever possible. Currently the following Intimate Rose products are Carbon Neutral Products: Pelvic Wands, Rectal Dilators, Vaginal Dilators, Kegel Weights, Inositol Supplements, Flora Bloom Probiotics, Vitex Chasteberry Supplements, Boric Acid Supplement, Aloe Vera Caplets.

  
 🍃 HOW DOES THIS WORK? 🍃


Where possible, we avoid and reduce our CO2 emissions. Together with ClimatePartner, we have measured the carbon emissions that occur during the manufacture of our products above through raw materials, packaging, logistics and disposal: this is known as the Product Carbon Footprint.

Intimate Rose Climate Friendly ProductsCarbon offset through a certified project
We offset all unavoidable CO2 emissions from the products above by supporting a carbon offset project. As a result of this, the products are certified carbon neutral. Carbon offset projects save CO2 emissions - for example, through reforestation or the replacement of harmful technologies with climate-friendly alternatives. More information about our carbon offset project can be found at www.climatepartner.com/20715-2301-1001

The label “carbon neutral”

We mark our products with the independent label “carbon neutral” and consequently enable our customers to understand how the product has become carbon neutral and learn more about the carbon offset project. This label therefore provides our customers with full transparency regarding the carbon neutrality of our products.

Our carbon offset project
To compensate for our CO2 emissions, we support a recognized carbon offset project certified according to international standards. Further information can be found at www.climatepartner.com/20715-2301-1001 



Privacy and Security

I understand and agree that I give permission to providers to use and disclose my protected health information including my entire medical record. This protected health information is being used or disclosed for the purpose of telehealth treatment. This authorization expires when you contact rx@intimaterose.com.

  1. If the person or entity receiving this information is not a health care provider or health plan covered by HIPAA, the information described above may be redisclosed to other individuals or institutions and therefore no longer protected by HIPAA.
  2. I may refuse to agree to this authorization. My refusal to sign will not affect my payment, ability to obtain treatment, or eligibility for health plan benefits unless this authorization is requested prior to research related to treatment, enrollment in a health plan, or providing health care that is solely for the purpose of giving that information to a third party, such as to a court for a legal proceeding.
  3. I may inspect or copy the protected health information to be used or disclosed under this authorization. For protected health information created as part of a clinical trial, your right to access is suspended until the clinical trial is completed.
  4. I may revoke this authorization in writing at any time by sending a written notification to Privacy Officer at 1419 Murray St. North Kansas City 64116. Your notice of revocation will not apply to actions taken by providers prior to the date of receipt of the notice.

Your privacy is important to us. By using our telehealth service, you consent to the use and sharing of your health information for treatment purposes in accordance with applicable privacy laws. Communications via text or email (if enabled) are not considered secure, and you accept the risk of receiving non-sensitive information through those channels.

Text and Email Communication

By submitting the form you give permission for Intimate Rose to contact you via SMS/text or email about:

  • Appointment reminders
  • General health information

You can request to stop them at any time.

Important Disclosures by State

If you're located in the following states, you should be aware of the following laws and rights related to telehealth:

  • Alaska, Connecticut, Ohio, New Hampshire, South Carolina: Your primary care provider may request and receive a copy of your telehealth treatment record with your consent.
  • California: You can learn more about the Physician Payments Sunshine Act at https://openpaymentsdata.cms.gov.
  • Kansas: Providers must send a report to your primary care doctor within 3 days of your consent.
  • New Jersey: You have the right to request a copy of your medical information, and it may be forwarded to your doctor.
  • Texas: With your consent, your medical records may be sent to your primary care provider within 72 hours.

If you have any questions before continuing, please contact our support team or speak with your provider directly. We're here to help you feel confident and supported in your care journey.

By continuing, you confirm that you understand the above and voluntarily consent to receive telehealth services through Intimate Rose.

Cancellation & Refund Policy

We aim to make things simple and transparent. Because medical care and pharmacy resources are committed as soon as you begin, cancellations and refunds work as follows:

Cancellations

  1. You may cancel your subscription at any time.
  2. Cancellations stop future charges, but payments already processed cannot be refunded.
  3. To avoid the next billing, cancellations must be received at least 72 hours before your renewal date.

Refunds

Refunds are only offered in limited cases:

  1. Medical Disqualification – If our licensed provider determines you are not medically eligible for treatment.
  2. Billing Error – If a duplicate or incorrect charge occurs.
  3. Pharmacy/Shipping Delay – If your medication hasn’t shipped within 21 days of provider approval.
  4. Damaged Medication – If medication arrives damaged or overheated as defined by our medical team, we’ll send a replacement at no cost (refunds are not available in this case).

Refunds are not available once your intake form is submitted (unless medically disqualified), after medication has shipped, or once a subscription renewal has been processed.

Partner Policies

OpenLoop Health