Telehealth Terms of Service (Menopause & Weight Loss)
Overview
Week 1
Week 2
Week 3
Week 4
In these videos, IntimateRose.com's Dr. Amanda Olson, certified pelvic floor rehabilitation therapist, provides both an overview and a four-week training guide on using vaginal dilators. Dr. Olson introduces Intimate Rose's dilator training system, which are designed to help women afflicted by vaginismus, changes after cancer treatment such as radiation therapy, women experiencing pelvic pain associated with intercourse, and other pelvic pain disorders. Dr. Olson has a unique perspective as a former pelvic pain patient herself, which prompted her to create this system of dilators, which are covered in a smooth, medical-grade silicone that is both body-safe and BPA-free, making them easy to insert and remove.
Concerning beginning dilator training, Dr. Olson says that it's important to choose your end goal beforehand. If you're looking to tolerate sexual intercourse with penetration better, your end goal will be a dilator that is similar in size to your partner's erect penis. Conversely, if you're looking to use trainers to better tolerate pelvic exams or inserting tampons, then dilators on the smaller side of the spectrum will be more appropriate. However, with a full line of eight progressively-larger dilators, this system is able to help you progress, no matter where you start or where you want to finish, as you begin your training process with the properly sized dilator you are capable of tolerating without pain. The process of building your ability to tolerate these progressively-sized dilators is detailed extensively in subsequent videos, with Dr. Olson offering detailed tips and techniques that become progressively more advanced as the weeks go by.
Privacy and Security
I understand and agree that I give permission to providers to use and disclose my protected health information including my entire medical record. This protected health information is being used or disclosed for the purpose of telehealth treatment. This authorization expires when you contact rx@intimaterose.com.
- If the person or entity receiving this information is not a health care provider or health plan covered by HIPAA, the information described above may be redisclosed to other individuals or institutions and therefore no longer protected by HIPAA.
- I may refuse to agree to this authorization. My refusal to sign will not affect my payment, ability to obtain treatment, or eligibility for health plan benefits unless this authorization is requested prior to research related to treatment, enrollment in a health plan, or providing health care that is solely for the purpose of giving that information to a third party, such as to a court for a legal proceeding.
- I may inspect or copy the protected health information to be used or disclosed under this authorization. For protected health information created as part of a clinical trial, your right to access is suspended until the clinical trial is completed.
- I may revoke this authorization in writing at any time by sending a written notification to Privacy Officer at 1419 Murray St. North Kansas City 64116. Your notice of revocation will not apply to actions taken by providers prior to the date of receipt of the notice.
Your privacy is important to us. By using our telehealth service, you consent to the use and sharing of your health information for treatment purposes in accordance with applicable privacy laws. Communications via text or email (if enabled) are not considered secure, and you accept the risk of receiving non-sensitive information through those channels.
Text and Email Communication
By submitting the form you give permission for Intimate Rose to contact you via SMS/text or email about:
- Appointment reminders
- General health information
You can request to stop them at any time.
Important Disclosures by State
If you're located in the following states, you should be aware of the following laws and rights related to telehealth:
- Alaska, Connecticut, Ohio, New Hampshire, South Carolina: Your primary care provider may request and receive a copy of your telehealth treatment record with your consent.
- California: You can learn more about the Physician Payments Sunshine Act at https://openpaymentsdata.cms.gov.
- Kansas: Providers must send a report to your primary care doctor within 3 days of your consent.
- New Jersey: You have the right to request a copy of your medical information, and it may be forwarded to your doctor.
- Texas: With your consent, your medical records may be sent to your primary care provider within 72 hours.
If you have any questions before continuing, please contact our support team or speak with your provider directly. We're here to help you feel confident and supported in your care journey.
By continuing, you confirm that you understand the above and voluntarily consent to receive telehealth services through Intimate Rose.
Cancellation & Refund Policy
We aim to make things simple and transparent. Because medical care and pharmacy resources are committed as soon as you begin, cancellations and refunds work as follows:
Cancellations
- You may cancel your subscription at any time.
- Cancellations stop future charges, but payments already processed cannot be refunded.
- To avoid the next billing, cancellations must be received at least 72 hours before your renewal date.
Refunds
Refunds are only offered in limited cases:
- Medical Disqualification – If our licensed provider determines you are not medically eligible for treatment.
- Billing Error – If a duplicate or incorrect charge occurs.
- Pharmacy/Shipping Delay – If your medication hasn’t shipped within 21 days of provider approval.
- Damaged Medication – If medication arrives damaged or overheated as defined by our medical team, we’ll send a replacement at no cost (refunds are not available in this case).
Refunds are not available once your intake form is submitted (unless medically disqualified), after medication has shipped, or once a subscription renewal has been processed.